We strive to provide exceptional services tailored to your unique needs. To ensure clarity and understanding, we have established the following refund policy for custom projects:
1. Eligibility for Refund
Refunds are only available within 24 hours of the initial payment being transferred to our account. If you wish to request a refund, it must be done within this 24-hour window. Once this period has passed, we will no longer be able to offer a refund for custom projects. Its only applicable for upfront payment/first milestone payment.
2. Custom Projects and Ongoing Payments
This refund policy applies only to the initial payment made before the project begins. Once the project has started, any subsequent payments received are for the work already completed and delivered. These payments are non-refundable as they cover services and deliverables that have already been provided.
3. How to Request a Refund
If you are within the 24-hour refund window and would like to request a refund, please contact us immediately via info@shinedezign.com. Include your payment details and project information for us to process your request swiftly.
4. Non-Refundable Payments
After the project has commenced, any further payments made are final. These payments reflect the work already submitted and completed, and therefore no refunds will be issued for these payments.
5. Contact Us
For any questions or concerns regarding our refund policy, feel free to reach out to us at info@shinedezign.com. We’re here to assist you with any inquiries you may have.
Thank you for understanding and for trusting us with your custom project needs.
